Start the Conversation
Whether you need immediate guidance on a specific powertrain decision or want to discuss comprehensive fleet strategy, we respond to all inquiries within two business days.
Contact Information
Office Location
Level 7, 342 Flinders Lane
Melbourne VIC 3000
Australia
Business Hours
Monday to Friday
9:00 AM - 5:30 PM AEST
Closed weekends and public holidays
Response Time
We respond to all inquiries within two business days. Complex questions requiring preliminary research may take up to four business days for a complete response.
What to Include in Your Inquiry
More detailed initial information helps us provide more useful initial responses. Consider including:
- Current fleet size and composition
- Primary operational geography (urban, regional, interstate)
- Specific challenge or decision driving your inquiry
- Timeline or urgency level if applicable
- Whether you have existing telematics or fuel data available
That said, even brief inquiries receive substantive responses. We can always request additional information during follow-up conversations.
Frequently Asked Questions
Do you work with individual vehicle owners?
Our services focus on fleet operators and businesses managing multiple vehicles. Individual consumers seeking personal vehicle advice may find our services more comprehensive than necessary for single-vehicle decisions.
What is your geographic service area?
We work with clients throughout Australia. Most analysis occurs remotely using your operational data. Site visits for infrastructure assessments are available in major metropolitan areas with travel costs included in quoted pricing.
Can you recommend specific vehicle models?
Yes. Our recommendations focus on vehicles that match your operational requirements rather than promoting particular manufacturers. We maintain no financial relationships with vehicle suppliers that would bias our suggestions.
Do you provide ongoing support after initial consulting?
Many clients engage us for initial strategy development then return for periodic reviews as their fleet evolves. We offer both project-based engagements and recurring advisory relationships depending on client needs.
How long does a typical engagement take?
Timeline varies by service complexity and client data availability. Most assessments complete within two to four weeks from data receipt. Infrastructure planning projects typically span four to eight weeks including stakeholder coordination.
What data do you need to begin analysis?
Requirements vary by service type but typically include fleet inventory lists, fuel or charging records, maintenance histories, and route or utilization data if available. We can work with whatever data exists in your systems.
Our Inquiry Process
When you contact us, here is what happens next:
- Initial response within two business days acknowledging your inquiry
- Clarifying questions if needed to understand your situation properly
- Service recommendation with estimated timeline and fixed price quote
- Scope confirmation ensuring we have aligned on deliverables and expectations
- Data collection phase where you provide necessary operational information
- Analysis period during which we may request clarification on specific data points
- Deliverable presentation with opportunity to discuss findings and recommendations
- Follow-up availability for questions arising during implementation
Most clients appreciate knowing exactly what to expect before engaging. We aim for zero surprises in either scope or cost.
Communication Notice
Email communication may not be secure for transmission of sensitive business information. If your inquiry involves confidential operational data, competitive information, or other sensitive details, please indicate this in your initial message and we will arrange appropriate secure communication channels. We do not share client information with third parties and maintain strict confidentiality regarding all client engagements.