Privacy Policy
Last updated: November 2024
Information We Collect
When you submit an inquiry through our website, we collect the following personal information:
- Full name
- Email address
- Company name (if provided)
- Fleet size information (if provided)
- Any additional information you include in your message
During consulting engagements, we may receive operational data including vehicle utilization records, fuel consumption logs, maintenance histories, and route information. This operational data is treated as confidential business information subject to our client confidentiality obligations.
How We Use Your Information
We use collected personal information for the following purposes:
- Responding to your inquiries about our consulting services
- Providing quotes and service proposals
- Delivering consulting services you have engaged us to perform
- Communicating about ongoing projects or engagements
- Maintaining records of our business relationships and communications
We do not use your personal information for marketing purposes beyond responding to your direct inquiries. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Data Storage and Security
Personal information collected through our website is stored on secure servers located in Australia. We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Client operational data received during consulting engagements is stored securely and access is restricted to team members directly involved in your project. We retain client data only for as long as necessary to fulfill our contractual obligations and comply with applicable legal requirements.
Cookies and Tracking
Our website uses only essential cookies necessary for basic functionality. We do not use tracking cookies, advertising cookies, or analytics services that collect personal information. See our Cookie Policy for additional details.
Third-Party Services
We use limited third-party services for website hosting and email communication. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.
We do not integrate third-party advertising networks, social media tracking pixels, or analytics platforms that would share your information with external parties.
Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information, subject to our legal obligations
- Withdraw consent for processing your personal information
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your personal information
To exercise these rights, contact us at [email protected] with sufficient detail to identify the information in question.
Data Retention
We retain inquiry records for three years from the date of last contact. If you become a client, we retain engagement records and related communications for seven years following project completion to comply with business record-keeping requirements.
Operational data provided during consulting engagements is returned or securely destroyed upon project completion unless you request that we retain it for potential future work.
International Data Transfers
We store and process all personal information within Australia. We do not transfer personal information to overseas recipients except where explicitly required to deliver services you have requested, and only with appropriate safeguards in place.
Children's Privacy
Our services are directed at business users. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website or services following such changes constitutes acceptance of the updated policy.
Contact Information
For questions about this privacy policy or our data handling practices, contact us at:
Email: [email protected]
Address: Level 7, 342 Flinders Lane, Melbourne VIC 3000, Australia